FAQ
Q: How do i place an order for a custom Doubleday Guitar?
A: All customs orders are handled through email. Once your inquiry is recieved, we will then send you a custom order form to fill out. After your order from has been reviewed, a standard service agreement is required to place an order. An invoice will be sent directly to you. That is when the 50% non-refundable deposit is due to complete your order.
Q: How long will my custom order take?
A: Delivery time on each guitar will vary. Every guitar is handmade to the customers unique specifications. Custom orders usually take around 3-8 months time.
Q: What form of payments do you accept?
A: We accept Venmo, Google Pay, Cash app, Zelle or Direct Bank Transfers at this time. We do not accept checks of any kind. Standard sales tax applies.
Q: How will my order be shipped?
A: Your order will ship based on the completion date discussed directly with the buyer. Shipping costs will be calculated and adjusted on the final invoice before your order is shipped. Faster delivery times are also available, Standard rates apply.
Warranty
Each Doubleday Guitar comes with a 5 year limited warranty. Your new Doubleday Guitar is warranted to be free from any defects in materials or workmanship for up to 5 years from the original purchase date to the original retail purchaser. All Doubleday Guitar instruments are subject to the limitations contained in this limited warranty.
If at any time within five years of purchase this instrument malfunctions as a result of faulty materials or workmanship, Doubleday Guitars will repair the defect(s) or replace the instrument, as it deems appropriate in its sole discretion. Doubleday Guitars LLC reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. This warranty covers the cost of both labor and materials on any repair deemed necessary by Doubleday Guitars.
THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. IN ORDER TO VALIDATE YOUR WARRANTY, AND AS A CONDITION PRECEDENT TO WARRANTY COVERAGE HEREUNDER, YOU MUST RETURN YOUR WARRANTY REGISTRATION CARD WITHIN FIFTEEN (15) DAYS FOLLOWING THE ORIGINAL DATE OF PURCHASE. YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE.
THIS WARRANTY DOES NOT COVER:
1. Any instrument that has been altered or modified in any way or upon which the identifying numbers/marks have been tampered with or altered.
2. Any instrument whose warranty card has been altered or upon which false information has been given.
3. Any instrument that has been damaged due to misuse, negligence, accident, or improper operation.
4. The subjective issue of tonal characteristics.
5. Shipping damages of any kind.
6. Any instrument that has been subjected to extremes of humidity or temperature.
7. Normal wear and tear (i.e., worn frets, worn machine heads, worn saddles, worn plating, nut wear, string replacement, scratched pickguards, or damages to or discoloration of the instrument finish for any reason).
8. Setups, adjustments or routine maintenance of any kind.
The above warranty policy only applies to customers in the United State of America.
How to Obtain Warranty Service:
To arrange warranty service you must first contact Doubleday Guitars through the company’s website (www.doubledayguitars.com) to request a Return Authorization. No instrument may be returned to Doubleday Guitars without such prior Return Authorization. When contacting Doubleday Guitars, you must include a complete written description of the malfunction of the instrument. Instruments shipped to Doubleday Guitars for warranty service must include proof of purchase to demonstrate that it is the original instrument owner requesting the service. The instrument owner must pay to insure and ship the instrument to Doubleday Guitars, and Doubleday Guitars will pay the insurance and shipping costs to return the unit to its owner within the United States.
Doubleday Guitars makes no other expressed or implied warranty of any kind beyond the terms stated above.